RETURNS & SHIPPING
Every unique handcrafted item is passionately created and infused with every bit of my heart and soul... and I truly want you to experience that and be completely in love with your new treasure. I strive to put that same heart and soul into my item descriptions, so please read them carefully and pay particular attention to the sizing and measurements.
If you are not happy with your SmashFire Designs piece, please contact me within 15 days of receipt and I would love to work something out with you... an exchange would be preferable, but I will refund item price, excluding shipping if that is what you really want. The item must be returned to me, and in perfect condition in order for me to issue a full refund. Email me at: firstname.lastname@example.org.
If an item arrives to you broken or damaged, please contact me IMMEDIATELY and we will work on a way to get it resolved.
Unfortunately I can not accept returns on items that are custom orders. When we embark on a custom order, I consider it a journey, and I will be in contact with you every step of the way so there shouldn't be any surprises.
I can also not accept returns on any item that has been damaged due to misuse or neglect, putting it through a dishwasher or washing machine, wearing it during a Tough Mudder mud run, doing cannonballs into a pool with it, swimming with sharks, letting puppies or babies teethe on it, throwing it onto the Indy 500 racetrack...etc... Well... I think you get it. ;-)
These are handcrafted items my friend, and must be treated with the utmost respect, care, and most importantly, love.
Bottom line: I want you to be over the moon happy with your new pieces, and this is my passion. So please contact me with any questions and concerns you might have. :-)
Most items are made to order, so please allow 3-4 days for your order to ship.
Each item comes beautifully packaged in a teal gift box with decorative ribbon.
If you need your item(s) in a hurry, please email me at email@example.com asap and I will do my best to accommodate your shipping needs.
Orders ship via USPS as per calculated rates at checkout.You can also upgrade to expedited shipping or choose different carriers if need be during checkout.
If you would like your package insured, please leave a note in your order, and I will send an invoice for the additional cost.
Tracking Numbers will be sent once packages shipped.
Once in the carrier's hands, I am no longer responsible for packages, but if a package gets lost I will do my best to try and help you track it down.
ORDERS SHIPPED OUTSIDE THE USA
I do ship internationally. Please know your country's policies and duties/VAT/additional fees, as these will be charged to you upon package pickup/receipt.